Facing some issues with your Roborock Robot Cleaner?
Below are some common issues and troubleshooting guide.
1. Battery or Charging Issues
Symptoms: The vacuum doesn’t charge, or its battery drains quickly.
Solutions:
Ensure the charging dock is plugged in correctly.
Clean the charging contacts on the vacuum and dock.
Replace the battery if it’s old or degraded.
2. Brushes Not Spinning or Cleaning Properly
Symptoms: Main or side brushes are not spinning, or the vacuum isn’t picking up dirt effectively.
Solutions:
Clean the brushes of hair or debris.
Replace the brushes if they’re worn out.
Check for blockages in the brush housing.
3. Suction Problems
Symptoms: Reduced suction or no suction at all.
Solutions:
Empty the dustbin regularly.
Clean or replace the filter.
Inspect the suction motor for clogs.
4. Navigation or Sensor Issues
Symptoms: The vacuum bumps into objects, moves erratically, or has trouble finding the dock.
Solutions:
Clean the sensors, particularly the cliff and wall sensors.
Perform a factory reset to recalibrate the vacuum.
Update the firmware through the Xiaomi Home app.
5. Error Codes
Xiaomi robot vacuums display specific error codes when something goes wrong. Common codes include:
Error 1: Laser distance sensor malfunction.
Error 3: Front wheel stuck.
Error 7: Main brush stuck.
Error 18: Side brush malfunction.
Solutions: Refer to the user manual to understand the error code and follow the troubleshooting steps. Most errors can be solved by cleaning, resetting, or replacing parts.
6. Water Tank or Mopping System Issues (For Mopping Models)
Symptoms: Water isn’t dispensed properly, or the mop doesn’t clean well.
Solutions:
Check for blockages in the water tank or mop cloth holder.
Replace or clean the mop cloth regularly.
7. Software Issues
Symptoms: App not connecting, or vacuum behaves unpredictably.
Solutions:
Ensure the vacuum is on the latest firmware.
Reconnect the device to the app or reset the Wi-Fi settings.
8. Parts Replacement
Over time, parts like brushes, filters, and batteries need replacement. Xiaomi offers replacement parts for most models, and these can be ordered online or purchased from official retailers.
Professional Repair Options
If you’re unable to fix the issue on your own:
Power Electrical Repair Centers: Visit our service center for more complex repairs, especially if the vacuum is still new.